customer service heaven . . .

From: Bonnie Kyburz [mailto:bonnie.kyburz@gmail.com]

Sent: Wed 4/9/2008 8:02 AM

To: aservice

Subject: broken item

hello,

i recently ordered two lovely mugs, but one has a tiny crack where the handle connects to the mug, and i'm afraid it will break completely.

can you explain your exchange policy?

thank you,
bonnie kyburz

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On 4/9/08, aservice <aservice@anthropologie.com> wrote:

Hi Bonnie,

I am sorry that your mug is in this condition. I have arranged to reship new mugs at no further cost to you. Because the damaged item was made of ceramic or glass, you will not have to return it to us. Please discard of the item as carefully as possible. You will receive a shipment confirmation as soon as your new order leaves our facility.

If you require additional assistance or have any other questions, please contact us at service@anthropologie.com.

Please include this email with your reply.

Sincerely,
[name withheld]
Anthropologie

~~~~~~~~~~~~~~~~~~~~~~~~

To: aservice

Subject: Re: rrt

RE: broken item

How lovely of you! Thank you.

To be clear, the mug of which I speak has a butterfly and frog design in black (it is not among the ones recently shipped, the series of 4).

What a delightful experience, to be helped so graciously. No wonder I love Anthropologie.

bonnie kyburz

~~~~~~~~~~~~~~~~~~~~~~~~

Hi Bonnie,

Thanks for your email.

That is the mug I am sending. Your new order number for the replacement mug is XXXXXXXX. Please note, I was unable to send only one, so you will be receiving two. Consider the extra one as a courtesy.

If you require additional assistance or have any other questions, please contact us at service@anthropologie.com.

Please include this email with your reply.

Sincerely,
[name withheld]
Anthropologie